Privacy Policy

This Privacy Policy (the “Policy”) describes what information we collect, how we use it, with whom we share it, how long we retain it, and what rights you have regarding your personal information.

This Policy applies to anyone who accesses the Site, completes our contact form, interacts with our chat tools, or browses our content. By using the Site, you acknowledge that you have read and understood this Policy.

1. Data Controller

The party responsible for processing your personal information is:

2. Information We Collect

We collect personal information in the following ways:

2.1 Information You Provide Directly

When you complete our contact form or interact with our chat tools, we may collect:

• Full name: the name you provide.
• Business email: preferably your corporate or business email address.
• Phone number: so we may contact you when needed.
• Company name: legal or commercial name.
• Company size: employee range (1–10, 11–50, 51–200, 201–500, 500+).
• Service of interest: the area where you seek support (strategy, networks, cybersecurity, cloud, software, managed IT, or other).
• Message and reason for contact: the free-text content describing your inquiry.
• Chatbot conversations: the content of your interactions with our AI-powered chat tools, including questions, responses, and any information you voluntarily share during such interaction.

2.2 Information Collected Automatically

When you browse the Site, we automatically collect information through technologies such as cookies, pixel tags, and analytics tools. This information may include:

• IP address.
• Browser type and version.
• Operating system.
• Device type (desktop, tablet, mobile).
• Browser language.
• Pages visited, time spent, and navigation patterns.
• Referring website (the URL from which you arrived at the Site).
• Unique device or session identifiers.
• Approximate geolocation data (based on IP address, at the city or region level).

2.3 Information We Do NOT Collect

We do not intentionally collect sensitive information (such as data about racial or ethnic origin, political opinions, religion, union membership, genetic data, biometric data, health, sexual life, or sexual orientation) through the Site. We ask that you do not include this type of information in the contact form or in chatbot conversations.

We do not knowingly collect personal information from minors under sixteen (16) years of age. The Site is intended for adult businesses and professionals. If you become aware that a minor has provided us with personal information without their guardian’s consent, please contact us so we may delete it.

3. Purposes of Processing

We use your personal information for the following purposes:

4. Marketing Communications: Opt-In and Opt-Out

4.1 Consent (Opt-In)

We do not send marketing communications without your prior consent. By checking the corresponding box on our contact form or otherwise expressly granting your consent, you agree to receive emails about our services, news, and offers.

Submitting the contact form without expressly opting in to marketing only authorizes us to respond to your inquiry. Transactional and service-related communications (such as inquiry responses, service-relationship messages, and required legal notices) are not marketing communications and do not require opt-in consent.

4.2 Opt-Out

You may withdraw your consent and stop receiving marketing communications at any time:

• Unsubscribe link:click the “unsubscribe” link included in any marketing email.
• Email: send a request to [email protected] with the subject line “Unsubscribe.”
• Mail: send a written request to our postal address (available upon request through the email above).

We will process your opt-out request within ten (10) business days, in compliance with the U.S. CAN-SPAM Act of 2003. Opting out of marketing communications does not affect transactional or service-related communications.

5. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: when you voluntarily provide your information through the contact form, the chatbot, or by opting in to marketing communications.
• Performance of a contract or pre-contractual measures: to respond to your business inquiry or to perform a professional services agreement.
• Legitimate interest: for security, Site improvement, statistical analysis, and fraud prevention, provided such interest does not override your fundamental rights.
• Legal compliance: when processing is necessary to comply with applicable laws or regulatory requirements.

6. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience, analyze Site usage, and maintain your session when applicable. For complete details on the cookies we use, please refer to our Cookie Notice.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow recognition of your browser and recording of information about your browsing activity.

6.2 Categories of Cookies We Use

6.3 Cookie Management

You may set your browser to accept, reject, or delete cookies. Most browsers allow cookie preference management through their settings. Note that rejecting certain cookies may affect Site functionality.

For more information about Google Analytics and your opt-out options, visit: https://tools.google.com/dlpage/gaoptout

7. Specific Treatment of Chatbot Conversations

Our Site includes a chat tool with artificial intelligence components, internally developed by Influx Network. By interacting with this tool, you acknowledge and agree that:

• Conversations may be recorded and stored for customer service, quality analysis, service improvement, and training of internally used AI models.
• The artificial intelligence may generate automated responses that are not always accurate. For important matters, a member of the Influx Network team will review and follow up on your inquiry.
• We recommend not sharing sensitive information (passwords, financial data, health information, third-party personal data) during the conversation.
• Conversation content is retained according to the periods set forth in the “Data Retention” section of this Policy.

8. Information Sharing

We do not sell, rent, or trade your personal information with third parties for their own commercial purposes. We may share your information only in the following circumstances:

• Service providers: with third parties that provide services necessary to operate the Site and our business, such as web hosting, analytics (Google Analytics, PostHog), email communications, cloud storage, and productivity tools. Such providers are contractually obligated to handle your information confidentially and in accordance with this Policy.
• Legal compliance: when required by law, court order, or competent authority, or when necessary to protect the rights, property, or safety of Influx Network, our clients, employees, or third parties.
• Corporate transactions: in the event of a merger, acquisition, reorganization, asset sale, or insolvency proceeding, your data may be transferred to the acquirer, with the protections of this Policy preserved.
• With your consent: when you expressly authorize sharing with third parties.

9. International Data Transfers

Influx Network is established in the United States of America. Some of our service providers may be located in other jurisdictions, which means your information may be transferred outside your country of residence.

When we make international transfers, we will adopt reasonable measures to ensure that the recipients offer an adequate level of protection, including the execution of standard contractual clauses or other recognized legal mechanisms.

10. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. As a general reference:

• Contact form data: up to twenty-four (24) months from the last interaction, unless a business relationship is established.
• Client data under contract: for the duration of the contractual relationship and for the additional time required by tax, legal, or accounting obligations (typically up to seven years).
• Chatbot conversations: up to twelve (12) months from the conversation date, unless longer retention is necessary to resolve disputes or fulfill obligations.
• Marketing subscription data: until you unsubscribe, plus a reasonable period to evidence compliance with your request.
• Analytics data (Google Analytics, PostHog): per the retention periods configured in each tool, generally between fourteen (14) and twenty-six (26) months.

Once the corresponding periods elapse, your data will be securely deleted or irreversibly anonymized.

11. Information Security

We implement reasonable technical, physical, and administrative measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include, among others: TLS/SSL encryption in transit, least-privilege access controls, continuous security monitoring, periodic backups, and personnel training.

Nevertheless, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of an incident affecting your data, we will notify you in accordance with applicable law.

12. Your Rights Regarding Personal Data

Depending on your jurisdiction, you may exercise the following rights regarding your personal information:

• Right of access: obtain confirmation of whether we process your data and, if so, access it.
• Right of rectification: request correction of inaccurate or incomplete data.
• Right of erasure (“right to be forgotten”): request deletion of your data when it is no longer necessary or you withdraw consent.
• Right to object: object to the processing of your data on legitimate grounds.
• Right to restriction of processing: request temporary suspension of processing in certain cases.
• Right to data portability: receive your data in a structured, commonly used, machine-readable format.
• Right to not be subject to automated decisions: including profiling that produces significant legal effects.
• Right to withdraw consent: at any time, without affecting the lawfulness of processing prior to withdrawal.

12.1 Specific Rights for California Residents (CCPA/CPRA)

If you are a resident of the State of California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you additional rights, including:

• Know what categories of personal information we collect, the sources, the purposes, and the third parties with whom we share it.
• Request deletion of your personal information, subject to certain exceptions.
• Request correction of inaccurate information.
• Opt out of the “sale” or “sharing” of personal information for cross-context advertising purposes. Influx Network does not sell or share personal information as defined by the CCPA/CPRA.
• Not be discriminated against for exercising your rights.
• Limit the use and disclosure of sensitive personal information.

12.2 How to Exercise Your Rights

To exercise any of these rights, contact us at [email protected]. We will request reasonable information to verify your identity before processing the request.

We will respond to your request within the time periods established by applicable law, generally within thirty (30) to forty-five (45) calendar days from receipt.

If you believe the processing of your data violates applicable regulations, you have the right to file a complaint with the competent data protection authority in your jurisdiction.

13. “Do Not Track” Signals

Some browsers allow the sending of “Do Not Track” (DNT) signals to websites. Currently, no universal standard exists for how websites should respond to such signals, so the Site does not respond differently to DNT requests. However, you may manage your cookie preferences as described in Section 6.

14. Third-Party Links

The Site may contain links to websites operated by third parties. This Policy applies only to the Influx Network Site. We are not responsible for the data processing carried out by third parties. We recommend reviewing the privacy policies of any site you visit.

15. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, applicable laws, or services. The current version will always be available on the Site with its corresponding “Last Updated” date.

In the event of material changes, we will notify you through a prominent notice on the Site or, when appropriate, by email. Your continued use of the Site after the modifications take effect constitutes your acceptance of them.

16. Contact

If you have questions, comments, or wish to exercise your rights regarding personal data, please contact us:

We are committed to addressing your concerns promptly and professionally.